She just wants it all

Dear Friends,

One day, just before the holiday rush, I got an important message in my email box. The mail was from a dog. As most of you already know, I am keen on giving advice to critters who have unresolved issues. This time the dog, Mr. Chewy, just wanted my opinion, not my advice. As you may know, I usually have an opinion about everything. This dog got my attention!

Disclosure 1: Mr. Chewy said we could could use a $50 coupon for reviewing his site and posting it on our blog. Heck yes!

We gathered around the computer to check out his site – staff woman, Wart, Scooter, and me. Wart uses a certain litter and food to ward on using the box and ward off tossing his cookies. I am just a satisfied cat, easy to please. Scooter said she would take a look with the rest of us. Scooter, we determined is somewhat of a scanner because her input capacity lasts about 10 seconds. I have the final say-so on what we order.

OK, ready to view the website with great hope of finding what we all wanted. The site is self-contained and very easy to follow. We skipped the dog sections, but I am sure they are equally abundant with great choices. Wart’s litter was there so he demanded it, I agreed and my staff chose the 37lb bag. Staff woman really liked the neat package of canned gourmet food, with flavors like “Cowboy Cookout”, “Southern Delight”, and “New England Boil”, all of which brought back memories of her favorite places – not that she gets to eat any of it! I picked out a package of gourmet treats, just because I like the idea of gourmet treats. And, Scooter…Scooter? Where is Scooter? Egad, cat.

We were having such a good time and checked out. Oops! This is where everything could have come to a complete stop. The staff forgot to put in the promo code when she charged the order. Oh, no! She decided to call Customer Service to cancel it immediately and start over. It was on New Year’s Day and what were the odds of anyone in CS answering the phone?

A good omen for the New Year 2012: The phone picked up immediately and the “sweetest young woman” cancelled our order and put it through again with the promo code. Best customer service experience in the last decade, for sure! (Note that memory does not go back past 10 years.)

We ordered on January 1st and received the food package on the 3rd, and the 37lb litter package on the 4th – right to our front door! We are hooked on Mr. Chewy!

Disclosure #2: